Payments:

Autopay accounts: your payments will be deducted on the 1st of the month, or the first of the quarter after the month you start service.  

Mail-In Payments:  All checks mailed for payment should be mailed to:  PO BOX 278, INVERNESS, FL 34451 to arrive on or before the 1st of the month.

Online Payments can be made on our website under pay your bill.  

 

Flash payments are due no later than the 5th.

       6th:  a non-refundable late fee is assessed.

       15th: Past-due accounts are suspended ( $10 Reconnection Fee after service suspension due to non-payment)

       Trash Containers remain the property of Flash Trash and may be recollected due to non-payment.  There is a $95.00 lost container fee if payments are default and we are not able to recover the cart.  

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Billing:

Bills are emailed and sent out at least three weeks prior to the date due to the email on file when you signed up for service. 

We do not send paper bills unless requested; a $4 fee applies.

 

CONTAINERS/BINS/TRASH CANS should be out the NIGHT BEFORE your scheduled collection day

We cannot guarantee pick-up times, only pick-up days, but our teams start early, so please have your trash out the night before your scheduled collection day. 

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Delays:  If your collection will be delayed after 7:00 pm, you will be notified via email and/or text. Please have your correct information on file so you receive these notifications. 

 

Service Times:

Our route service time fluctuates due to the volume of trash, landfill conditions, traffic, time of day, and services offered. We cannot guarantee an exact time for pickup. Your pick-up will come on your service day or Flash will notify you via email and/or text.  Please have up-to-date information on file!

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Holiday Closure Protocol:  

Flash Trash closes for the following holidays as mandated by the county code and regulations: 

 

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

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During holiday closures routes are shifted to the following day.  For example:  If the holiday is on Monday, we will be closed and our route week will begin on Tuesday with each route being shifted forward one day for the entire week.  If the holiday is mid-week, the first part of the week will be served on the normal schedule and we will be closed for the holiday.  Routes will resume the day after the holiday and be shifted forward one day, through Saturday, until the routes are completed for the week. 

 

Loose Trash:

Loose trash must be bagged!  Loose trash can blow out of the back of the truck, especially those in locations that require a smaller truck. If Flash has to bag your trash there will be a $1 charge per bag.   Flash Trash is not responsible for cleaning up any such debris, as all waste should be bagged and in the proper containers. 

 

Inspection:

Flash Trash reserves the right to inspect any contents left curbside (or valet) to ensure the safety of our teams and equipment. 

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Extra Trash:  

 All routes are designed with our max load, so we must ensure we have the extra space so as to not delay the route or send the trucks to the landfill before the routes are complete.  If you will have more than 2 extra bags or a large amount of cardboard, please call us ahead of time so we can schedule the overages.

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Cardboard Boxes

Cardboard boxes outside the container must be broken down completely flat and bundled into manageable sections. 

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Missed Pick-Up:

If you believe we missed your pick up please first do the following:

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1. check your trash cans to ensure they have not been previously emptied.

2. check your trash to ensure it was bagged - our extended route cannot pick up un-bagged trash.

3. check the time: please allow until at least 7:00 pm before registering a missed stop.  Our trucks can be delayed due to the landfill backup, weather, personal driver times, and delayed stops.  

4. Ask other household members if they placed more trash in the can after the garbage truck has visited.

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If your pick-up was truly missed we make every effort to pick it up within 2 business days. Our drivers cannot go back once they have left your area as it would delay route times.

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Cancellations:

Cancellations require a MINIMUM 7-day notice to avoid being charged for the next billing cycle. There are no refunds within your paid quarterly subscription periods. 

If you need to cancel service due to a move, any refunds due will be placed back on the card on file or a check mailed to the forwarding address.

Cancellation requests must be filled out on our website by the account holder or authorized representative.  

The account is subject to a $65 container re-collection fee if you have a Flash Trash-owned container.  All trash containers remain the property of Flash Trash.  There is a $95.00 lost container fee if you cancel services and we are not able to recover the cart.  

Messages sent via text or social media will not be processed to stop/start/amend any services.

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Construction Debris/Appliances/Mattresses:

Construction debris is not included in "household garbage" unless it fits in a bag and cannot include any hazardous waste - see below.  If it is placed curbside and we do not have available space on the truck, it will be left at the curbside.

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Weight Limits:

The weight limit per container is 50 lbs.  The safety of our teams is of our utmost importance.  Please do not load your containers with over 50 lbs of household garbage per container.  Cans over the weight limit may be left behind at our team's discretion and you may be asked to rebag into proper weight limits in accordance of Citrus County regulations.

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Bulk Pick Up: 

A minimum of $50 and can be registered on our website.  Estimates given online are only an estimate and are not a guarantee of price.  Construction debris is excluded from the bulk collection.  

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Oil, Paint, Spray Cans, and Hazardous Waste:

Flash Trash cannot dispose of Oil and Hazardous Waste. Client represents and warrants that the materials placed in the equipment shall be "waste material" as defined herein and shall contain no other substances. The term "waste material" as used in these terms shall mean household solid waste generated by customers from their kitchen and bath; excluding radioactive, volatile, highly flammable, explosive, biomedical, infectious, toxic, or hazardous material. The term "hazardous material" shall include but not be limited to any amount of waste listed or characterized as hazardous by the United States Environmental Protection Agency or any state agency pursuant to the Resource Conservation and Recovery Act of 1976 as amended or applicable state laws. Flash Trash shall acquire title to the waste material when it is loaded into its trucks. Title to and liability for any waste excluded above shall remain with Client and Client expressly agrees to defend, indemnify and hold harmless Flash Trash from and against any and all damages, penalties, fines, and liabilities resulting from or arising out of such waste excluded above.

 

Biomedical Waste💉: 

This includes diapers and animal fecal matter.  With home care and in-home medical self-care on the rise, many residents of Florida find themselves dealing with biomedical waste. Properly managing biomedical waste protects the health of the patient and their family members, as well as, everyone else and the environment.  To comply with state laws and regulations, follow these guidelines:  If you are disposing of full biomedical containers, such as colostomy or urostomy bags, you must dispose of all urine or fecal matter; through a wastewater treatment system or a properly functioning septic tank system. In other words, you must empty the contents of the container, such as the colostomy bag, into a toilet and flush. The empty container can then be placed into a sealable plastic bag and disposed of with your regular household trash.  If you are disposing of “sharps,” which include: medical syringes, hypodermic needles, and lancets, you must place the sharps into a sealed, puncture-proof container before disposing of that container with your household trash.

 

Follow these steps: Place used sharps in a puncture-proof plastic container, such as a bleach or detergent bottle with a screw-top lid or a sharps container (sold at local pharmacies). When full, screw the lid on tightly and tape it in place with duct tape.  With a permanent marker, clearly label the containers “Bio-Hazard.”  Place the container into your household trash cart for collection or take it to your local health department.

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Right to Refuse:

We reserve the right to refuse service to any individual or organization that violates any of the following terms:

1. Hazardous waste: We cannot accept hazardous waste, such as radioactive, explosive, or toxic materials that pose a risk to our employees, the public, or the environment.

2. Non-compliance with regulations: We cannot service customers who fail to comply with local, state, and federal regulations regarding waste management, disposal, and transportation.

3. Non-payment: We cannot continue to provide service to customers who have not paid their bills on time or have a history of non-payment.

4. Unsuitable waste: We cannot accept waste that is not suitable for disposal in our facilities, such as bulky items, construction debris, or other non-hazardous waste that requires specialized disposal methods.

5. Unauthorized materials: We cannot accept waste that has not been authorized for disposal by the appropriate regulatory agencies, or waste that contains prohibited items, such as asbestos or PCBs.

By using our waste management services, you agree to comply with these terms and understand that we reserve the right to refuse service if any of these terms are violated.

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We take pride in providing excellent service to all of our customers. However, in situations where a customer exhibits disruptive behavior, we reserve the right to refuse service. Disruptive behavior includes, but is not limited to:

1. Verbal abuse: Any form of verbal abuse towards our employees, including yelling, cursing, or making threatening statements, will not be tolerated.

2. Physical aggression: Any act of physical aggression towards our employees, such as pushing, hitting, or throwing objects, will not be tolerated.

3. Intoxication: Customers who are visibly intoxicated and disruptive will not be served.

4. Non-compliance: Customers who refuse to comply with our safety guidelines or instructions from our employees will not be served.

5. Harassment: Customers who engage in any form of harassment, including sexual harassment, towards our employees will not be served.

We take the safety and well-being of our employees seriously and will not tolerate any behavior that puts them at risk. By using our garbage collection services, you agree to treat our employees with respect and understanding. We reserve the right to refuse service to any customer who violates these guidelines.

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Hurricane/Storm Protocol:

Here are our guidelines to ensure the safety of our employees and customers and to minimize any disruptions to our garbage collection services during and after a hurricane:

1. Monitor weather reports: We continuously monitor weather reports to stay informed about the potential impact of the hurricane on our service areas.  

2. Secure facilities and equipment: Prior to the arrival of the hurricane, we take measures to secure our facilities and equipment to prevent damage or loss.  

3. Suspend services: We suspend garbage collection services before a hurricane for the safety of our employees and customers.  

4. Resume services: Once the hurricane has passed, and local authorities have deemed it safe to do so, we will resume garbage collection services.  The landfill must be open for us to resume services. 

5. Prioritize collections: We prioritize waste collection services based on urgency and need, with a focus on areas that are accessible and safe to do so.  Please leave your garbage curbside and we will be back on schedule as areas, time and staff allow. 

6. Communication: We communicate with our customers to keep them informed about any delays or disruptions to services and to provide updates on when services will resume.

7. Hazardous waste: We take extra precautions when handling hazardous waste after a hurricane to ensure proper disposal and to prevent any potential harm to the environment or public health.

What you can do:  In preparation for a storm, once notified that we have suspended services, please secure all containers in a safe location.  If you are storing your can inside your garage you can double bag your garbage and use baking soda to reduce odors. Please keep in mind it could be several days after a storm before we will be able to resume collection depending on the impact of the storm. Double bagging your trash will help reduce offensive odors during that time. 

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